Dear Netflix,

The first time you tried to deliver “Mr. Magorium’s Wonder Emporium” (which was supposed to be nothing more than a casual way to spend a Wednesday evening), you mistakenly sent me a video on cancer research instead.

When I reported it, you more than made up for the error, exhibiting excellent customer service practices that left me thoroughly impressed.

“We are sorry for any inconvenience this has caused and have issued a 5% credit to your account. You don’t need to do anything. The credit will be automatically applied to your next billing statement.”

Very well done. I didn’t complain – I never even spoke with a human – and you offered compensation for your error. The correct movie showed up on Friday.

Then, when everything was perfectly well resolved, you flipped the whole thing around 540°. Yes, 540°. You shipped me another copy of the same DVD. My “At Home” list now reads:

1. Mr. Magorium’s Wonder Emporium
2. Mr. Magorium’s Wonder Emporium
3. Mr. Magorium’s Wonder Emporium

I was only mildly interested in seeing this movie in the first place… and I’m pretty sure I don’t need three copies of it.

Though I admit it’s very funny when the kid says, “The store is undergoing a little difficulty right now. Please leave through the front door calm and orderly. (beat) And maybe try to avoid the slimy girl!”

In conclusion, in the future I’d appreciate you sending me three different DVDs at a time.

Sincerely,
Amused But Unimpressed