In preparation for moving, I needed to cancel my Verizon DSL account.  Naturally, I Googled “cancel Verizon DSL” to get instructions, and the first page of results is filled not with information from Verizon, but with horror stories.  That’s never a good sign.

Sighing, I searched “cancel” in Verizon’s help system and immediately got the 800 number to call — so far, one click.  I called. After a few quick voice prompts, I got transferred to Kelly: an agent working in a United States call center, who already knew the phone number I had given the computer earlier (which isn’t the case in some call centers).

Kelly: How can I help you?

Me: I’m moving, so I need to cancel my service.

Kelly: Do you need to transfer your service to another address?

Me: No.

Kelly: You have a two-year contract, so there’ll be a $99 early termination fee.

Me: Yep; I expected that.

Kelly: Okay.  We’ll turn off your service on Wednesday.  Is there anything else I can help you with?

Me: Nope.  Have a nice day!

Start to finish, the call was under six minutes.

I struggle to see how that could possibly have gone any better.  Either Google lied to me through ranting, or whatever problems Verizon once had are fixed.