I had a voice mail today from my credit card’s fraud prevention department, asking me to call back immediately. Although a quick Google search suggested authenticity, I called the number on my card instead but got routed to Fraud Prevention the moment I entered my card number.
My first thought was that the expensive Vegas vacation I recently charged got their attention. I did spend quite a bit of money in about 30 minutes. But that was last month, so I’ve already paid that balance in full. An inattentive cardholder might pay for a stolen $10 lunch without realizing it, but only a complete idiot (or someone impractically rich) would unwittingly pay off someone else’s entire vacation.
Then I recognized a coincidental string of PayPal purchases all on one day last week. They were all small purchases from online stores, but perhaps such a sudden burst of PayPal (or other peer-to-peer payment) activity had been seen as a red flag.
That was my most promising theory when I dialed the phone. The nice man in India confirmed what had really gotten the bank’s (computer’s) attention: a single online purchase from Peapod last week for a little over $100.
Peapod.
You know… Peapod.
Peapod!
An online charge from Peapod for about $100 has appeared on my statement at the beginning of every month I’ve ever used this card! After Netflix, it’s the second most routine transaction on my entire statement.
I appreciate that the algorithms used to detect possible fraud are sophisticated and beyond the comprehension of mere mortals, but that was a little absurd. When I thought the bank had picked up on some legitimately unusual account activity, I was pleased with their efforts. Knowing that they’re just flagging my everyday spending, I’m rather less pleased but vastly more amused.
Perhaps the computer was worried about the lack of fresh vegetables in your diet. Or peapod.com sounds a little too much like freeviagara.com. Or — seriously — has peapod’s security been hacked recently?
If Peapod had been compromised, the correct response would have been to immediately issue a new card to everyone possibly affected. I received a new card for that reason earlier this year. It was inconvenient to update the number in all my online accounts, of course. Fortunately, when I updated the number for the Boston Globe, they rewarded me with a $10 Dunkin Donuts gift card.
“rewarded me with a $10 Dunkin Donuts gift card.”
Used it for coffee no doubt.
What’s spent in Vegas, stays in Vegas.
And most importantly, you did pay the casino, right? right?
Jack Singer (Nicolas Cage) in Honeymoon in Vegas
Singer: “Do you know what a straight flush is? It’s like…it’s like unbeatable.”
Betsy: “‘Like unbeatable’ is not ‘unbeatable'”
Singer: “I know that now.”