Welcome to Verizon

In preparation for moving, I needed to cancel my Verizon DSL account.  Naturally, I Googled “cancel Verizon DSL” to get instructions, and the first page of results is filled not with information from Verizon, but with horror stories.  That’s never a good sign.

Sighing, I searched “cancel” in Verizon’s help system and immediately got the 800 number to call — so far, one click.  I called. After a few quick voice prompts, I got transferred to Kelly: an agent working in a United States call center, who already knew the phone number I had given the computer earlier (which isn’t the case in some call centers).

Kelly: How can I help you?

Me: I’m moving, so I need to cancel my service.

Kelly: Do you need to transfer your service to another address?

Me: No.

Kelly: You have a two-year contract, so there’ll be a $99 early termination fee.

Me: Yep; I expected that.

Kelly: Okay.  We’ll turn off your service on Wednesday.  Is there anything else I can help you with?

Me: Nope.  Have a nice day!

Start to finish, the call was under six minutes.

I struggle to see how that could possibly have gone any better.  Either Google lied to me through ranting, or whatever problems Verizon once had are fixed.

OkTrends

I just stumbled onto OkTrends: the official blog of the free dating site OkCupid.

OkCupid asks members to answer questions that other members have written, and uses the answers to find good matches.  Because anybody can write a question, the topics are not limited to smoking preferences and pet ownership, but cover the entire range of human activity.  Have you been in prison?  Would you prefer to go to a movie or a musical?  How often do you shower?  Do you like trying new foods?  Should flag-burning be illegal?

The OkTrends blog studies this trove of data in the aggregate to derive some fascinating conclusions about dating in general and our society as a whole.

Consider The Case for An Older Woman. We see here, for example, what ages men prefer their partner to be.

From OkTrends

Based on their “allowable match” settings, men are perpetually okay with women a little older, but are reluctant to give up on dating a young woman.

More importantly, the heat map shows whom men are actually contacting, with green areas indicating lots of messages.  A 30 year-old man will say he’d only date someone 22 or older, but he “spends as much time messaging teenage girls as he does women his own age.”

Read the full article to see how women’s preferences compare.

OkTrends also translates data into practical advice for finding a match.  For example, see Exactly What to Say in a First Message.

It’s heartening to see that messages with “netspeak” (like “ur” and “ya”) tend to elicit responses less than 10% of the time, compared to an overall average response rate of 32%.  The word “sexy” also discourages replies, while non-physical compliments like “fascinating” encourages them.  “Atheist” gets answers, but “God” does not.  And discussion of specific interests (“vegetarian” or “zombie”) goes a long way.

Finally, the blog dissects some of the implications of its data for our society at large, in posts like The Democrats are Doomed, or How a “Big Tent” Can be Too Big.

Economic vs. Social Beliefs (from OkTrends)

Economic vs. Social Beliefs

I like in particular this depiction of social vs. economic beliefs.  Perhaps we lose sight of our ideals as we get older?

Some of these broader conclusions suffer from the flaw that we can see only a snapshot in time.  People who are 50 today grew up under different conditions than people who are 20 today, and may favor their economic beliefs (for example) for reasons other than their age.  It’s fascinating either way.

Even though I’ll never need an online dating site again (nor any other form of dating, for that matter), I’ve still subscribed to this blog.

Coppélia

Boston Ballet’s Melissa Hough first caught my attention at this time last year when she danced the part of Princess Aurora in Sleeping Beauty. Tonight, I had the pleasure of seeing her in the title role of the ballet’s current production, Coppélia.

Her dancing was beautiful, elegant, and precise; her acting emotional and engaging; and her smile addictive. She made the show.  And that’s saying an awful lot, given the talent and character of everyone on stage, in the orchestra, and behind the scenes of this performance.

Coppélia is the story of a girl, Swanhilde, who loves a boy who finds himself flirting from afar with someone else — someone who turns out to be just a life-sized doll atop the balcony of a toymaker’s workshop.  Swanhilde (Hough) sneaks into the workshop, puts on the doll’s clothes, and simultaneously tricks the poor dollmaker into thinking his beloved creation has come to life while showing her beau how foolish he was to think the doll was a real girl.

The story is delightful and Boston Ballet tells it perfectly with beautiful sets and costumes, devine music, and most importantly, the best dancing this side of imagination. This was one of the best performances I’ve seen of any sort in quite some time.

Coppélia continues through April 18. I suggest you try it yourself.

No Diagnostics Allowed

I happened to notice this standard FedEx shipping envelope sitting atop our supply cupboard at work:

FedEx Envelope

FedEx Envelope

The line at the top reads, “Do not ship liquids, blood, or diagnostics in this packaging.”

Uh oh.  I was about to print some diagnostic log files from my latest application and ship them to New York.  It’s a good thing I noticed that important warning!

Nanu Nanu: The Backyard Office

Design Milk published a pictorial a few days ago on offices built in people’s backyards titled The Rise of the Backyard Office. Evidently building a separate office in one’s backyard is a trend now.  Many of those pictured are elegant and intriguing (and make me jealous), but I can’t can’t quite get past this one:

dmvA’s Blob VB3

dmvA’s Blob VB3

If I worked in that office, I’d feel compelled to come home every evening (across the yard, of course) with a joyful greeting of, “Nanu, Nanu!”

(Mork & Mindy?  Anybody?  Is “Nanu, Nanu” still a usable catchphrase?  How about “Shazbot?”)

All Roads Lead to 420

We’re contemplating a cross-country drive this summer, starting in the Boston area and heading west.  I asked Google Maps to start plotting out the trip with some stops along the way, and it was doing well until I asked for a detour through Niagra Falls and Canada.

I find step 59 (“Make a U-turn”) a little alarming,  since it occurs on the provincial highway system — Canada’s equivalent of the Interstate highways in the United States.

Step 60: Now You're Lost!

Step 60: Now You're Lost!

I zoomed out to see what might have brought Google to this unfortunate recommendation.  I think this explains the problem rather well:

I Think it's 420

420 is Everywhere

So basically, Google is just acknowledging what’s bound to happen anyway.  “This way is 420!  No, it says this way is!  No, this way!  Ahh, screw it; just turn around over here.”

Well played, Google.  Well played.

(In Maps’ defense, there actually is a cut in the median just beyond what Street View shows there where a U-turn looks legal, at least, but let’s at least pretend I’ll be able to take the right “420” exit in the first place.)

Pops Scores!

The Harvard Pops gave a delightful baseball-themed concert tonight, including Boston’s own baseball favorites like Shipping Up to Boston and Sweet Caroline.  “Sporchestra” commentators narrated the event, providing (for example) play-by-play analysis of Beethoven’s 5th symphony:

The brass section has the theme… and now the basses have it… and now nobody has the theme!  The audience can’t find the theme!  Wait… what’s this… he’s introduced a new theme!

Mengruo Yang performed a mesmerizing and technically impressive solo on flute in Fantasie Brillante from Carmen (performed here, perhaps even more impressively, by 7 year-old “Emma“).

Megan Savage narrated the poem Casey at the Bat as Adam Lathram brought it to life.  The Boston Pops had included this poem in their own baseball-themed concert last year, but I honestly liked conductor Allen Feinstein’s original music from tonight’s performance better.

My favorite line of the evening came when Adam Lathram was about to start a rigorous training routine for his upcoming bullfight in a montage set to the music of Rocky:

You’d better get a move on.  You only have 163 measures.

All this begs the question: where were you while all this was going on?