The JetBlue blog is a mixture of press releases, behind-the-scenes anecdotes, corporate culture, and occasional bragging. It won some major points on February 11th, when JetBlue canceled its flights in the Northeast in advance of the latest big storm to hit the region.
With the forecast calling for icy conditions throughout the day, we decided to cancel flights rather than wait-and-see with our customers in the airports. Why? Because on the suckiness scale, getting a call that your flight is canceled while you’re still at home, at a hotel, or at your family or friend’s house is a lot better than getting up early, going to the airport and waiting for hours with the possibility of flight cancellation to come. Still sucks. Just a little less.
I liked in particular this explanation for why aircraft are out of position at the beginning of the day:
That would work if we could park aircraft overnight in the cities affected by weather, but we try to avoid that. Ice would build up on the wings overnight and it would take hours to deice all of the aircraft we normally start the day with at New York’s JFK, let alone Boston, Washington’s Dulles and the Mid-Atlantic cities. So we put those planes in warmer weather ports for the night to get them to the frozen North first thing in the morning the day after the storm, then start the operation from that point.
I love logistical challenges like this, and I’d probably enjoy figuring out how to reposition aircraft in this manner to have the least impact on operations. I don’t envy the planners who have to endure (albeit indirectly) the ire of stranded travelers who are entirely too willing to blame their airline for the weather, though.