I’ve upheld the Washington Metrorail system as something of a paragon of a good subway system since I first visited the city in 1999. Washington needs to fix some basic faults, though.
Let’s start with an easy one. Directional signs are prone to showing an arrow beside words like, “For (dot) service,” where the “dot” is actually a colored circle – to those who aren’t color blind, at least. To those who are, it’s as descriptive as me writing “dot.” Signs on, say, the Green Line in Boston are all colored a bright green, but then in black-on-white lettering underneath we see the words, “Green Line.”
I applaud wholeheartedly the words printed at the bottom of the Metrorail system map “Metro is Accessible.” In Boston the system map carries footnotes like (I swear I’m not making this up), “State: Blue Line wheelchair access outbound side only.” We absolutely should do everything we can to allow wheelchair users full access to our transit systems (and other places), but why do all the hard work to support wheelchairs and then blow it on color blindness by not adding some simple words to the signs?
What’s worse, station signs seem to be deliberately hidden. They’re poorly lit, and almost impossible to see from inside the trains. I ride the T every day and I’ve never had trouble navigating the New York City subway. When I find myself sitting in a train thinking, “I wish I knew which stop this is,” something has gone wrong.
Compounding this problem, station announcements are still made manually, even on a system whose trains themselves can be operated by computers. Even Boston’s Green Line, built (in part) in 1867, now features clear, enunciated, automated station announcements. What keeps Washington from adding this technology?
Washington, you’ve lost my vote in the transit wars. Sure, Boston could benefit from signs counting down the minutes until the next train’s arrival, but at least we know where our stations are.
